Reference

Open the terms before your account

Our Terms & Conditions set the account rules for your lobby access, Live Blackjack, Arctic Spins, Football Strike, wallet use through UPI, Paytm, PhonePe and Google Pay, and…

India access rulesUPI wallet clausesLocal law appliesAccount security
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HELP PATHS

Check help paths for terms questions

Questions about the Terms & Conditions should reach the right team quickly, especially when they affect account access, wallet entries or withdrawal checks.

Live chat Use live chat when a term affects a session you are in, such as a settlement rule, account hold or verification prompt. Keep your account email ready so we can match the clause to your record.
Email support Send longer Terms & Conditions questions to [email protected] with your account email, payment reference and a short summary. Email works well when you need a written reply for wallet, access or closure clauses.
Account desk Ask the account desk when you want to change registered details, close your account, or question a term that affects verification. We may request documents before making changes to protected account fields.
ACCOUNT CARE

Browse how terms protect your account

The Terms & Conditions work together with our privacy and cookie pages, but this page explains the rules that apply when you hold an account with us.

Data use

Our terms allow us to process account data for identity checks, wallet records, support replies and dispute handling. We do not ask for extra personal data unless a clause or lawful request requires it.

Cookie records

Cookies help keep your account session active, remember security signals and record consent choices. The terms point you to cookie settings, while security cookies may remain needed for account access and fraud checks.

Security checks

We may pause access when logins, device changes or payment patterns need review under the terms. This protects your balance while we confirm account ownership and resolve any mismatch in submitted details.

Record retention

Wallet entries, verification files and support messages are kept only for operational, legal and dispute needs. Retention periods can differ by record type, and older files may be deleted when no longer required.

Change requests

You can ask us to correct your name, contact details or document record when the stored data is wrong. We may ask for proof before changing fields that affect withdrawals or account ownership.

Contact route

For any rights request linked to the terms, contact [email protected] from your registered email. Include the clause or account action involved, so we can route it to the correct team.

Discover answers about our terms

These questions focus on how the Terms & Conditions affect your account, access, payments, data and support requests. They are not a replacement for the full terms, but they help you understand the clauses you are most likely to use. If your situation involves local law, account checks or a payment dispute, contact us before taking the next step.

They cover account creation, eligibility, identity checks, wallet records, game and market rules, withdrawals, account holds, closure, disputes and updates to the agreement. They also explain when local law may limit access.

No. Access depends on local law and is available where local law permits. You are expected to check whether your location allows access before opening or using an account with us.

The terms explain that wallet entries through UPI, Paytm, PhonePe or Google Pay may need reference checks. If a mismatch appears, we can pause settlement until ownership and transaction details are verified.

Contact support from your registered email and request a correction. We may ask for documents before changing details that affect identity, withdrawals or account ownership, because the terms require accurate records.

Yes, the terms may be updated when account rules, payment processes, security checks or legal requirements change. We will post the updated version, and the new terms apply from the stated effective date.

Send the account email, transaction ID, game round reference or market reference, and a short explanation. We check the relevant clause, system record and payment trail before giving a written response.

Email [email protected] from your registered address and say whether you want access, correction or deletion where allowed. We may verify your identity before acting on a request tied to account records.